When you may need help
A trip was cancelled, holiday arrangements changed or you are offered only a postponement instead of a refund. We need to identify who cancelled, which services were paid for and what the contract provides. We separately review the provider’s proven expenses and response.
What we can do
- Examine the contract, booking, cancellation terms and correspondence.
- Help identify the recipient and contents of the refund demand.
- Prepare a claim and assess further protection procedures.
What to prepare for the consultation
- Contract with the tour operator or agent and booking confirmation.
- Payment documents and notices of cancellation or changes.
- Your refund application and the provider’s response.
If some documents are missing, start by describing the situation: we will identify what else needs to be obtained. In the first form, the country, the nature of the matter and important dates are enough; document numbers and scans are not needed.
What to bear in mind
Cancellation does not always mean an unconditional full refund. Rights depend on the reasons, contract, services included and applicable law.
Process and cost
- You describe the situation and the outcome you want.
- We clarify the circumstances, the country and the documents needed for review.
- Before paid work begins, we agree on its scope, cost and format: consultation, document preparation or representation.
The cost depends on the volume of documents, the stage of the case and the need for involvement in another country. Court fees, notarial acts, translations and expert assessments are discussed separately if required. The outcome depends on the circumstances, evidence and decisions of the competent authorities.
Frequently asked question
Can I seek help if only a voucher is offered?
Yes. We will check whether you must accept it and which alternative claims can be made in your situation.
Can I get help with “Tour operator disputes and refunds” if I live abroad?
We can start remotely while you are abroad. In your first message, state where you live and where the relevant party, property or authority is located. We will check whether a representative can take particular steps and whether the procedure requires your personal participation.
Does my country of residence decide which law applies to “Tour operator disputes and refunds”?
No. Your place of residence alone does not decide which law applies. Relevant factors can include the countries connected to the parties, where an event or contractual duty took place, where property is located and which authority is handling the matter. We first check the connection to Ukraine, the potentially applicable law and whether local counsel in another country is needed.
What if I do not have all the documents for “Tour operator disputes and refunds”?
You do not need a complete file to make an initial inquiry. Give us a short timeline, your desired outcome, important dates and a list of the documents you already have. Document numbers and scans are not needed in the first inquiry; after clarifying the facts, we will identify what is missing.
What determines the cost of help with “Tour operator disputes and refunds”, and can I limit the scope?
Before paid work begins, we agree on its format, specific steps, deliverables and fee. The cost depends on the materials, stage of the matter and any work involving another country. Court or official fees, notarial acts, translations and expert reviews are discussed separately if needed.
Can you guarantee the outcome or timeframe for “Tour operator disputes and refunds”?
No. We cannot promise a decision by a court or authority, or the actions of another party. After reviewing the facts, we explain the available options, evidence needed, risks and the timing of our own work. The overall duration can also depend on other parties, authorities and cross-border procedures; tell us promptly about notices and dates.